Shipping Policy

Thank you for shopping with Grace Over Gravity.

We want you to know what to expect after placing your order. Please review the following information regarding order processing, shipping, tracking, and delivery.

Order Processing & Production

Many Grace Over Gravity products are made to order.

This means your product may be created, printed, engraved, assembled, or prepared specifically for you after your order is placed.

Production and processing times vary depending on:

• The product ordered

• Product availability

• Fulfillment location

• Order volume

• Time of year

• Destination

Processing and production time is separate from shipping transit time.

Once your order has shipped, you will receive shipping confirmation when tracking information is available.

Shipping Rates

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Shipping rates may vary depending on:

• Delivery destination

• Product type

• Package size and weight

• Fulfillment location

• Shipping method

• Number of items ordered

Any available free shipping offers or promotions will be clearly displayed on our website or at checkout.

Estimated Delivery Times

Delivery estimates shown during checkout, on product pages, or in order information are estimates and are not guaranteed delivery dates unless explicitly stated otherwise.

Delivery time generally consists of:

Production/Processing Time + Shipping Transit Time

Orders may occasionally take longer due to circumstances outside our reasonable control, including:

• Carrier delays

• Severe weather

• High seasonal order volume

• Holidays

• Production delays

• Product availability

• Customs processing

• Transportation disruptions

Please allow sufficient time when ordering products for holidays, birthdays, anniversaries, or other special occasions.

Order Tracking

When tracking information is available, it will be sent to the email address associated with your order.

Please allow some time after receiving your shipping confirmation for tracking information to update in the carrier's system.

If your order contains products fulfilled from different locations, you may receive more than one tracking number.

Multiple Shipments

Grace Over Gravity works with fulfillment partners to produce and ship certain products.

Products within the same order may be produced at different facilities.

As a result, your order may arrive in multiple packages at different times.

You will not be charged again simply because an order is divided into multiple shipments unless otherwise clearly stated at checkout.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review:

• Name

• Street address

• Apartment or unit number

• City

• State

• ZIP or postal code

• Country

If you discover an error in your shipping information, contact us immediately at:

shopfivestone@gmail.com

We will make reasonable efforts to correct the information before production or shipment begins, but we cannot guarantee that an address can be changed after an order has entered fulfillment.

Additional shipping charges may apply if an order must be shipped again because an incorrect or incomplete address was provided.

Returned-to-Sender Packages

A package may be returned to the sender because of:

• An incorrect or incomplete address

• An unsuccessful delivery

• An unclaimed package

• Carrier restrictions

• Other delivery-related issues

If your package is returned to the sender, please contact us at shopfivestone@gmail.com.

Depending on the circumstances, additional shipping charges may be required to resend the order.

Lost Packages

If tracking indicates that your package appears to be lost in transit, please contact us at:

shopfivestone@gmail.com

Include your:

• Order number

• Name

• Shipping address

• Tracking information, if available

We will review the shipment information and work with the fulfillment provider or carrier where appropriate to determine the next step.

Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it, please first:

• Check around the delivery location

• Check with household members

• Check with neighbors where appropriate

• Verify the shipping address on your order

• Contact the shipping carrier if needed

If you still cannot locate the package, contact us at shopfivestone@gmail.com and we will review the available information with you.

Damaged Packages or Products

If your product arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible.

Email:

shopfivestone@gmail.com

Please include:

• Your order number

• A description of the problem

• Clear photographs of the product and/or packaging

Eligible damaged, defective, or incorrect products will be handled according to our Return & Refund Policy.

International Shipping

Grace Over Gravity may offer international shipping to destinations available during checkout.

International shipping availability depends on the product, fulfillment location, carrier, and destination country.

If your country or address cannot be selected during checkout, shipping may not currently be available to that destination.

International orders may require additional delivery time.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and may be the responsibility of the recipient.

Grace Over Gravity does not control customs processing times or charges imposed by government authorities or carriers.

Shipping Restrictions

Certain products may not be available for shipment to every location.

Available shipping destinations and methods will be shown at checkout based on the products in your cart and your delivery address.

Order Changes & Cancellations

Because many Grace Over Gravity products are made to order, production may begin shortly after an order is placed.

If you need to change or cancel an order, contact us immediately at:

shopfivestone@gmail.com

We will make reasonable efforts to assist you, but we cannot guarantee changes or cancellations once production or fulfillment has begun.

Please review our Return & Refund Policy for additional information.

Contact Us

If you have questions about shipping or an existing order, please contact us:

Grace Over Gravity
Email: shopfivestone@gmail.com
Website: shopgraceovergravity.com

Please include your order number when contacting us about an existing purchase.