Refund policy

Return & Refund Policy

At Grace Over Gravity, every order matters to us. Because many of our products are made specifically for you after your order is placed, our return policy differs from that of a traditional retail store.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the damaged, defective, or incorrect item

Once the issue is reviewed and approved, we may offer a replacement or refund at no additional cost to you.

You do not need to return a damaged or defective item unless we specifically request it.

Made-to-Order Products

Many Grace Over Gravity products are created only after an order is placed.

Because these products are made to order, we generally cannot accept returns or exchanges for:

  • Change of mind

  • Ordering the wrong size, color, or product

  • Buyer preference

  • Personalized or customized products

Please carefully review product descriptions, sizing information, colors, and order details before completing your purchase.

Exchanges

We do not currently offer standard exchanges for correctly produced products.

If your item is defective, damaged, or incorrect, please contact us and we will work with you to resolve the issue.

Order Changes and Cancellations

Orders may enter production shortly after they are submitted.

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled once production has begun.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow additional processing time for your bank or credit card provider to post the refund to your account.

Original shipping charges are generally non-refundable unless the order arrived damaged, defective, incorrect, or we determine otherwise.

Lost Packages

If your tracking information shows that your package has not arrived or appears to be lost in transit, please contact us so that we can investigate the shipment.

If an incorrect or incomplete shipping address was provided during checkout, Grace Over Gravity cannot guarantee replacement or reimbursement.

Returned-to-Sender Packages

Packages may be returned to the fulfillment provider because of an incorrect address, failed delivery attempt, or other delivery issue.

Additional shipping charges may apply if the order must be shipped again.

Contact Us

If there is a problem with your order, please contact Grace Over Gravity at shopfivestone@gmail.com and include your order number.

We want every Grace Over Gravity customer to receive the product they ordered in good condition, and we will make reasonable efforts to resolve legitimate order issues.

Grace Over Gravity: shopfivestone@gmail.com